Non-urgent advice:
Highcroft Surgery offers eConsult appointment booking service. This is an online consultation service that is available between 7:00am and 6:30pm Monday to Friday and allows you to contact your GP for help and advice. When the daily safe clinical capacity is reached, eConsult service will be turned off until 7 am the next working day. It will ask you to fill out a form asking you questions about your condition, symptoms, or details of a request for administrative help, such as a sick note or a GP letter. If you do not have access to the internet or a device that would allow you to use eConsult or if the eConsult service is turned off, please call the surgery as usual and a reception team member will take you through a brief health questionnaire and complete it with you over the phone.
eConsults top tips for patients:
- Please try to give as much information as possible and answer the template in full.
- Select the most appropriate template for your query-otherwise you will be asked questions that may not apply to you.
- Please try to avoid using the ‘general advice template’ unless there is not another suitable template for you.
- If you have an administrative query or a follow-up query or individual piece of information to pass on to us from a previous consultation, please select the “Request sick notes and GP letters or ask about recent tests” button.
- If you have a rash or skin condition, please attach a photo to the eConsult when you submit it, as often this means we can manage your condition without having to bring you in to the surgery.
- If you don’t have access to internet or a device that would allow you to use eConsult, you should speak to a member of reception team who can help to complete an eConsult over the telephone.
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