Patient Callback

Our surgery telephone system has callback facility. By requesting a callback instead of waiting in a queue patients can continue their day rather than having to wait on the phone. It can potentially save the patient money if they are on a PAYG mobile as they don’t have to use their credit to wait in the queue.

Callers can ring back at any point and choose to rejoin the queue at the position they saved, hang up again retaining their position or cancel the callback. If the patient misses the callback and calls the surgery again during the same day, their call will be prioritised in the queue.

When callback facility option is used, patients also receive a SMS text detailing their live Queue Position or option to cancel callback via a webpage link.