Welcome to Highcroft Surgery
With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.
To really make the most of our online services, register for SystmOnline at Reception to order prescriptions and book appointments online.
Video Consultation service at Highcroft Surgery
We are pleased to share that following testing and with assistance from NHS England we are now able to offer Video Consultation service on a limited scale for patients registered at our practice. Video consultation appointment will be booked by the clinician following triage as appropriate.
What is a video consultation?
A video consultation allows you to speak to your clinician from the comfort of your own home without needing to visit your GP practice.
What is required for you to take part in a video consultation?
To take part in a video consultation you will require the following:
- Access to the internet through a mobile device.
- Downloaded the Whereby app if using a mobile device
A message from Highcroft Surgery
Please note we are open from 8.00am - 6.30pm on Good Friday and Easter Monday.
If you require urgent medical attention during this time, please contact us on 0115 8832330.
If it is a medical emergency, please call 999.
If you think you are experiencing symptoms of coronavirus, please use the 111 online symptom checker: 111.nhs.uk/covid-19
Due to the current Coronavirus outbreak, Highcroft Surgery has put the following plans in place:
- To help prevent the spread of Covid-19 and keep as many of our staff and patients as safe as possible, as of the 31st March 2020, Highcroft Surgery's doors will be closed.
- Patients who have been invited to attend the surgery for an appointment will be able to gain access to the building via the entrance from the Council Car Park at the rear of the building. Please use the intercom and speak to a Receptionist who will open the door and let the patient in.
- If you need to book an urgent appointment or speak to a member of the team, please call the surgery on 0115 8832330.
- The Sit and Wait Same Day Access Clinic on a Monday, Tuesday and Friday has been suspended from the 11/03/2020 until further notice. If you require urgent/same day medical attention, please call the Practice from 8am.You will be asked some questions relating to your symptoms and you may be offered a TELEPHONE OR VIDEO CALL TRIAGE APPOINTMENT. If you are offered a telephone triage appointment, the Doctor will call you, discuss your symptoms and take appropriate action or if you are offered a video call triage appointment a SMS text message will be sent with all the necessary relevant details. This may be inviting you in for a face to face consultation, advising you to contact 111 or prescribing you medication to collect from your nominated Pharmacy. If you do not have a nominated Pharmacy, please contact the surgery.
Coronavirus (COVID-19): what you need to do
Stay at home
You should only leave the house for one of four reasons:
- Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
- One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
- Any medical need, or to provide care or to help a vulnerable person.
- Travelling to and from work, but only where this absolutely cannot be done from home.
Advice for people with severe health conditions
This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice yesterday (23 March). Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.
Visit https://www.gov.uk/coronavirus for Full guidance on staying at home and away from others
What you can do to help:
- Please avoid coming to the GP Practice unless absolutely necessary. We are trying to remain open for as long as possible as well as protect our staff for as long as we can
Please read the guidance below regarding Social Distancing in order to keep you and those you care for protected
Please download the NHS app. This will allow you to order your medication without coming to the Practice as well as view your results online https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
If you have regular medications, please make sure that you inform us who your nominated Pharmacy is. This means that we can send your prescriptions to the Pharmacy without you coming to the Practice
We thank you for your understanding during this difficult time.
Urgent information about COVID-19 - Coronavirus:
If you are worried about your symptoms, please use the NHS 111 online to check your symptoms.
Please follow the link below for updated guidance provided by the NHS, including symptom checker, advice and frequently asked questions:
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: 111.nhs.uk/service/covid-19
Please DO NOT go directly to your GP or another healthcare environment.
To help stop the spread, please wash your hands frequently, with soap and water for a minimum of 20 seconds, or use hand sanitiser
Preventing spread of infection
There are general principles you can follow to help prevent the spread of respiratory viruses, including:
Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport
Avoid touching your eyes, nose and mouth with unwashed hands
Avoid close contact with people who are sick
If you feel unwell, stay at home, do not attend work or school
Cover your cough or sneeze with a tissue, then throw the tissue in a bin. See Catch it, Bin it, Kill it
Clean and disinfect frequently touched objects and surfaces in the home and work environment. If you are worried about your symptoms, please call NHS 111. Do not go directly to your GP or another healthcare environment
See further information and the Public Health England Blog
Social distancing measures are steps you can take to reduce the social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).
- Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
- Avoid non-essential use of public transport, varying your travel times to avoid rush hour when possible
- Work from home, where possible. Your employer should support you to do this. Please refer to employer guidance for more information
- Avoid large gatherings and gatherings in smaller public spaces such as pubs, cinemas, restaurants, theatres, bars, clubs
- Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media
- Use telephone or online services to contact your GP or other essential services
- Everyone should be trying to follow these measures as much as is pragmatic
- For those who are over 70, have an underlying health condition or are pregnant, we strongly advise you to follow the above measures as much as you can and to significantly limit your face-to-face interaction with friends and family if possible
This advice is likely to be in place for some weeks.
Reducing social contacts:
Please follow this link for guidance on receiving assistance with foods and medicines when reducing social contacts: https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults#summary-of-advice
There is currently no vaccine to prevent 2019-nCoV acute respiratory disease. The best way to prevent infection is to avoid being exposed to the virus.
If you require a sick note.
Where absence is related to having symptoms of coronavirus or living with someone who has symptoms, an isolation note can be used and not a MED3 to provide evidence of the advice to self-isolate. This can be obtained without going near a GP.
Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. These are people who are at heightened risk of having COVID-19 or already may exhibit signs of having it but the government is stopping them from asking the GPs for MED3 forms.
The notes can be accessed via the link https://111.nhs.uk/isolation-note
After answering a few questions, an isolation note will be emailed to the user. If you do not have an email address, you can have the note sent to a trusted family member or friend, or directly to your employer. The service can also be used to generate an isolation note on behalf of someone else.
There is confusion about patients who have been written to as being in the vulnerable category advised to isolate (need shielding) for 12 weeks. They are not able to obtain an isolation note unless they or a household contact exhibits symptoms but should produce the letter from the NHS (should be with them by 30 March) as proof and/or use the guidance note at Appendix A that states that GP certification is not needed.
Highcroft Surgery News
FLU CLINICS 2020
Flu can affect anyone but if you have a long-term health condition the effects of flu can make it worse even if the condition is well managed and you normally feel well.
You should have the free flu vaccine if you are:
• a carer
or have a long term condition such as:
• a heart problem
• a chest complaint or breathing difficulties, including bronchitis, emphysema or severe asthma
• a kidney disease
• lowered immunity due to disease or treatment (such as steroid medication or cancer treatment)
• liver disease
• had a stroke or a transient ischaemic attack (TIA)
• a neurological condition, eg multiple sclerosis (MS), cerebral palsy or learning disability • a problem with your spleen, eg sickle cell disease, or you have had your spleen removed
• are seriously overweight (BMI of 40 and above)
This list of conditions isn’t definitive. It’s always an issue of clinical judgement. Your GP can assess you to take into account the risk of flu making any underlying illness you may have worse, as well as your risk of serious illness from flu itself.
27-11-2019 UPDATE Regarding Child Flu vaccinations for 2/3 year olds
We have started vaccinating our 2 and 3 year old patients with the nasal flu vaccination.
There are still order restrictions in place and we are due to receive another 20 vaccinations on 2nd December.
Please call us on 0115 8832330 to book your child an appointment.
Same Day 'Sit & Wait' Clinic
After reviewing our same day clinic staffing structure and in order to optimise availability of routine pre booked appointments, when we are adequately staffed for same day clinic, on few occasions we will have routine pre bookable clinic running alongside the same day clinic.
New NHS.uk social care guide
Patients who need help with day-to-day living because of illness or disability can now get information and support online. There is new guide to social care on the NHS website that contains information for people who might need social care.
Visit the Social Care and Support guide
Extra evening and weekend appointments now available in local area
Did you know you can now book routine GP and Nurse appointments in the evenings, at weekends and over bank holidays in your local area? Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact Highcroft surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
When attending for appointment at Highcroft Surgery after 6.30 pm or weekends please use the buzzer which is located on the right hand side of the entrance door.
Are you a carer? Please let a member of the reception team know if you care for a friend or family member.
Our carer champions at the surgery are Julie Corrigan and Jo Croft.
For further information and support please visit the below links.
Same Day 'Sit & Wait' Clinic.....
We hold a Same Day 'Sit & Wait' Clinic on Mondays, Tuesdays and Fridays between 08:00-10:30hrs for urgent non-life-threatening problems that need treatment on the same day. We hope this system will allow us to meet patient needs. Appointments are not needed for this clinic, just walk in where the clinic will provide you with sit and wait access to assessment, advice and treatment of an urgent health problem. If you have a urgent health problem on a Wednesday or Thursday or at any other time ( till 6.30 pm ) , the receptionist will need to take as much information from you as possible so the duty doctor can review you and decide the best course of treatment. You may be directed to an appointment with the GP or one of our nurses or the doctor may call you to see if help can be given over the phone. You may also be signposted to see other local health professional as per clinical need.
On arrival at the surgery, patients are asked to kindly present to the reception desk where you will provide the receptionist with your name, date of birth and address as well as a brief history of your presenting urgent problem. This information is needed in order for the clinical team to decide who will need clinical priority. If you wish for your information to remain private, there is a private side room you can go into. Please note there may be a queue of patients waiting to check-in so; your patience is greatly appreciated.
Depending on your health problem, you will be seen by a GP, Advanced Nurse Practitioner or Practice Nurse.
The clinic is not able to offer assessment and treatment and is not appropriate for the following health conditions: -
- Suspected broken bones - we have no x-ray facilities.
- Routine / on going health issues e.g. blood tests / suture removal / health follow-up - please arrange a routine advance appointment with GP / nurse of choice for these.
- Dental problems - please visit your dentist who will be able to advise and treat the problem.
- Emergencies such as chest pain, severe shortness of breath or loss of consciousness - please dial 999 in the first instance.
Please remember there are other options to consider if your health problem is minor and you are not able to pop down to us between the above stated times. Pharmacy First are able to treat conditions ranging from earache to vaginal thrush and you do not need to make an appointment to join and access this service. There is also the option of calling NHS 111 (free phone line) where you can speak to a trained advisor who can then direct you to the best medical care.
To enable this service run effectively, we will only be able to discuss and treat one problem.
When all is running well, the average waiting time is ~ 60 minutes and of course some people will wait no time at all. However, when there have been patients with complex issues and other emergencies, the Same Day 'Sit & Wait' Clinic can run late. If the problem is less clinically urgent you may be offered the option of a time slot when you can return to see a Clinician. We aim to see majority of patients in this clinic within 2 hours which is similar to other walk-in and Urgent care centres in the country.
Routine face to face or a telephone consultation appointment with a GP or ANP can be booked up to 28 days in advance as usual. Telephone lines open at 08:00 from Monday to Friday. GP appointments are also available to book on-line. Please visit appointments section for more information.
Where else can you be Seen and Treated?
Please remember the Urgent Care Centre in Nottingham is funded and supported by all the Nottingham GPs and is available to all patients for urgent non-life threatening conditions. Call them on 0115 883 8500 or visit Nottingham Urgent Care Centre website for more information. The Urgent Care Centre is open every day of the year including weekends and bank holidays between 7 am and 9 pm. You do not need an appointment, just walk in. There are also many conditions that can be treated by pharmacies. Ask your local pharmacist for advice.
Visit www.nhs.uk/choosewell for more information on choosing the right NHS service for you.
Visit https://www.nhs.uk/conditions/ which provides a Health A-Z guide to treatment and conditions.
Visit ' Get medical help near you ' to answer questions about your symptoms and depending on the situation you'll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
Due to the unprecedented demand of prescription requests, below will be the new turnover times for prescriptions until further notice. We do apologise for the inconvenience this may cause.
Handed in before 12:30pm - 72 hours (3 working days)
Handed in after 12:30pm - 96 hours (4 working days)
Friendly reminder of our policy for urgent prescriptions:
Urgent prescription requests handed in to the surgery BEFORE 12:30pm will be processed and ready to collect after 6pm. If you do not want this to go to your nominated pharmacy, please clarify this with the receptionist.
Urgent prescription requests handed in to the surgery AFTER 12:30pm will be processed and ready to collect after 6pm the NEXT working day.
The GPs have requested that where possible a reason is given to why the medication is urgent for monitoring purposes.
(Site updated 08/04/2020)