TELEPHONE UPDATE -
PLEASE NOTE OUR SYSTEM IS BEING MIGRATED TO A DIFFERENT CONNECTION FROM 1PM - 3PM ON WEDNESDAY 25TH NOVEMBER.
ALL TELEPHONE CALLS ARE BEING DIVERTED TO THE OUT OF HOURS PROVIDER DURING THIS TIME, BUT ANY URGENT CALLS WILL BE PASSED THROUGH TO US FOR THE DOCTORS TO DEAL WITH.
If your call isn't urgent, please consider using our e-consult service.
We apologise for any inconvenience this may cause.
TELEPHONE UPDATE 6-11-2020
Official statement from Nottingham Health Informatics Service ( NHIS ) -
‘NHIS as the practice telephony system provider, are aware of the current issues experienced by the patient when trying to contact the practice. NHIS are working closely with Highcroft Surgery to rectify these issues. NHIS take these issues seriously and endeavour to bring resolution for a better patient experience.’
If you experience any life threatening emergencies such as chest pain, breathing difficulties or require urgent medical attention, please call 999. Please see the information below should you experience any symptoms of the Coronavirus.
Please continue to stay safe.
Welcome to Highcroft Surgery
With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.
FLU CLINICS -50-64 year old patients
If you would like to have a flu jab, please call us on 0115 8832330 to add your name to the waiting list or complete an ADMIN e-consult(see below) asking to be added to the waiting list.
We have ordered the vaccines and have been told the service contract can start from 1st December. We will be in touch with all those patients on our waiting to book them in ASAP.
NEW PARTNER ANNOUNCEMENT
We are pleased to inform that Nurse Julieann Gray has been promoted as a Partner at Highcroft Surgery.
Highcroft Surgery now offers eConsult. This is an online service that is available 24/7 and allows you to contact your GP for help and advice. It will ask you to fill out a form asking you questions about your condition, symptoms or details of a request for administrative help, such as a sick note or a GP letter. If you don’t have access to the internet or a device that would allow
you to use eConsult, please call the surgery as usual and a reception team
member will help you complete an eConsult over the telephone.
Please click here for FAQs about eConsult and click here for self-referral services available locally.
If you need some help using technology and connecting with family, friends and support networks online please click here
Patient Update - September 2020
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
We are open and if you need to see your GP, please ring us on 0115 8832330 or complete an e-consultation (please see blue box above) – our opening ours are Monday - Friday 8.00am - 6.30pm (we are open until 8.00pm on a Tuesday and Wednesday)
You can also call NHS 111. Please do not come to the surgery unless you have an appointment.
If you are waiting for a check-up or an annual review of a long term condition, please be assured we will be in touch.
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
Please note that our telephone lines are experiencing problems with cutting out. This is a problem effecting telephone systems across the country and our IT department are working to resolve the issue.
Patient Update - July 2020
Firstly, we would like to thank all our patients for being accommodating and accepting of all the changes we have had to rapidly implement as recommended by NHS England.
At the end of March we moved very swiftly to a total triage model, cancelling our sit and wait clinics and replacing them with the online consultation system called eConsult, telephone consultations as well as video consultations.
Due to the ongoing risks of COVID-19 and our wish to maintain social distancing within the Practice, we have no current plans to bring back the sit and wait clinics in the future as we need to be able to plan how many patients will be in the Practice at any one time. We will, of course keep the situation under review and will listen to any feedback our patients offer on this service.
If you would like to consult with a GP, please use our eConsult system – click on the banner above and we will be in touch by the end of the next working day. eConsult has a built in safety net to flag up critical medical problems, and in certain cases will advise the user to dial 111 or 999.
Alternatively, please call us on 0115 8832330 and one of our Receptionists will take some details and offer you a telephone appointment if appropriate. If the GP would like to see you face to face after this telephone call, they will book the appointment for you or ask a Reception team member to contact you to arrange a convenient time. This could be a face to face appointment in the practice or a video consultation appointment.
Please note that we are currently using the rear doors only (off the car park) and there is an intercom button to press once you have gone through the first sliding door. Please press the button labelled SURGERY. The CHP button is for the community service clinics on the ground floor.
We have a few new GPs working with us now and Dr Whitehorn is planning her return from maternity leave in August. We also have a First Contact Physiotherapist (Roger) working at the Practice on a Wednesday and Thursday, so any new shoulder, back, or physio related issues will be passed to him in the first instance so he can contact you to discuss further.
Our Nursing team has also adapted well and although we have continued to see patients face-to-face, a lot of the long term condition reviews have been conducted over the telephone and patients have even had video consultations and education on how to manage their dressings.
We are now being asked by NHS England and the Government to increase activity at the Practice; invitations for cervical screening are returning to normal recall and we’re being encouraged to do as much as we can in the way of routine work now to avoid a big backlog when we hit flu season.
We therefore are encouraging patients to attend the practice for their routine blood tests and health checks, if you receive an invitation. The Community Phlebotomy Clinic on the ground floor of the Health Centre will open soon, but we do not have a date yet. In the meantime, our Healthcare Assistants are taking bloods in the morning.
We can reassure you that we’re cleaning all surfaces and equipment throughout the day, wearing appropriate PPE and taking all precautions so that we can to protect both patients and staff.
We understand that some patients will be reluctant to come to the practice but the number of patients being seen remains quite low. At present we are limiting the number of patients into the building and keeping the waiting rooms as empty as possible. Please help us by attending at your appointment time and not too early!
We are asking patients to wear a face covering when they attend the Practice and have included information below about how you can easily make your own. https://www.bbc.co.uk/news/uk-52609777
We have installed screening around our reception desk as well as floor markings to help with social distancing and to act as a further level of protection between our staff and patients.
Please contact us if you have any worries about your health.
We are still open and able to consult with patients that need our help.
Coronavirus (COVID-19): what you need to do
Advice for people with severe health conditions
This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice yesterday (23 March). Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.
Visit https://www.gov.uk/coronavirus for Full guidance on staying at home and away from others
What you can do to help:
Please read the guidance below regarding Social Distancing in order to keep you and those you care for protected
Please download the NHS app. This will allow you to order your medication without coming to the Practice as well as view your results online https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
If you have regular medications, please make sure that you inform us who your nominated Pharmacy is. This means that we can send your prescriptions to the Pharmacy without you coming to the Practice.
We thank you for your understanding during these unprecedented times.
Urgent information about COVID-19 - Coronavirus:
If you are worried about your symptoms, please use the NHS 111 online to check your symptoms.
Please follow the link below for updated guidance provided by the NHS, including symptom checker, advice and frequently asked questions:
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: 111.nhs.uk/service/covid-19
Please DO NOT go directly to your GP or another healthcare environment.
To help stop the spread, please wash your hands frequently, with soap and water for a minimum of 20 seconds, or use hand sanitiser
Preventing spread of infection
There are general principles you can follow to help prevent the spread of respiratory viruses, including:
Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport
Avoid touching your eyes, nose and mouth with unwashed hands
Avoid close contact with people who are sick
If you feel unwell, stay at home, do not attend work or school
Cover your cough or sneeze with a tissue, then throw the tissue in a bin. See Catch it, Bin it, Kill it
Clean and disinfect frequently touched objects and surfaces in the home and work environment. If you are worried about your symptoms, please call NHS 111. Do not go directly to your GP or another healthcare environment
See further information and the Public Health England Blog
Social distancing measures are steps you can take to reduce the social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).
- Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
- Avoid non-essential use of public transport, varying your travel times to avoid rush hour when possible
- Work from home, where possible. Your employer should support you to do this. Please refer to employer guidance for more information
- Avoid large gatherings and gatherings in smaller public spaces such as pubs, cinemas, restaurants, theatres, bars, clubs
- Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media
- Use telephone or online services to contact your GP or other essential services
- Everyone should be trying to follow these measures as much as is pragmatic
- For those who are over 70, have an underlying health condition or are pregnant, we strongly advise you to follow the above measures as much as you can and to significantly limit your face-to-face interaction with friends and family if possible
If you require a sick note
Where absence is related to having symptoms of coronavirus or living with someone who has symptoms, an isolation note can be used and not a MED3 to provide evidence of the advice to self-isolate. This can be obtained without going near a GP.
Isolation notes will provide employees with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. These are people who are at heightened risk of having COVID-19 or already may exhibit signs of having it but the government is stopping them from asking the GPs for MED3 forms.
The notes can be accessed via the link https://111.nhs.uk/isolation-note
After answering a few questions, an isolation note will be emailed to the user. If you do not have an email address, you can have the note sent to a trusted family member or friend, or directly to your employer. The service can also be used to generate an isolation note on behalf of someone else.
There is confusion about patients who have been written to as being in the vulnerable category advised to isolate (need shielding) for 12 weeks. They are not able to obtain an isolation note unless they or a household contact exhibits symptoms but should produce the letter from the NHS (should be with them by 30 March) as proof and/or use the guidance note at Appendix A that states that GP certification is not needed.
If your employer has requested an isolation letter from your GP because you or a family member is being admitted to the hospital, please note that this is not the responsibility of the GP; however, a letter from the LMC can be provided to your employer. Please click here.
First Contact Physiotherapist
Did you know that we now employ a First Contact Physiotherapist (FCP)? This means that rather than you having to wait and see the Doctor first with your bone, joint or muscle pain, you can now have direct access to the Physiotherapist. Our new FCP, Roger Langridge, will be joining the Practice in May and he is excited about the new service.
The FCP role will allow you to be seen by the right person at the right time in your rehabilitation pathway so that you can achieve your desired outcome in less time. The appointments will be for 20 minutes where you will be assessed and the appropriate treatment pathway will be decided upon. The appointments are not for hands on treatment as such but the majority of musculoskeletal problems can be sorted out with advice and exercise prescription allowing you to self-manage and improve your symptoms. If you require an onward referral to specialist services or for clinical tests such as x-rays or bloods, you can be referred directly by the FCP. What we are seeing nationally in pilot studies is that after patients see an FCP, just 5% of patients choose to see a GP afterwards and 96% would recommend the service to friends or family.
If you feel that you have bone, joint or muscle pain and want to see the FCP, please speak to the Reception Team.
New NHS.uk social care guide
Patients who need help with day-to-day living because of illness or disability can now get information and support online. There is new guide to social care on the NHS website that contains information for people who might need social care.
Visit the Social Care and Support guide
Extra evening and weekend appointments now available in local area
Did you know that you can now book routine GP and Nurse appointments in the evenings, at weekends and over bank holidays in your local area? Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact Highcroft surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
When attending for appointment at Highcroft Surgery after 6.30 pm or weekends please use the buzzer which is located on the right hand side of the entrance door.
Are you a Carer?
If you are please let us know as we may be able to help you.
You are an unpaid carer if you support a family member or friend who is ill, disabled, elderly, has poor mental health or misuses substances. You are a Young Carer if you are under 18 in this role. The support you offer may be emotional or include shopping, cooking, dealing with medication, or attend medical appointments with the person you care for. The person you care for could live with you, in their own home, or even in residential care.
It is important that you let your medical practice know that you look after someone. You can be added to the Practice 'Carer Register' and gain access to information and support; this includes access to a named Carer Champion.
A Carer Champion is a staff member at your Practice who supports carers. They are the key point of contact and the ‘voice’ for carers. Julie Corrigan and Joanne Croft are the Practice's Carer Champions at Highcroft Surgery.
As a carer, you are entitled to an annual flu vaccination and a health check. You are also entitled to a Carers Assessment, you would need to contact the Nottinghamshire Carers Hub for this (details below).
Nottinghamshire Carers Association
Nottinghamshire Carers Association works with schools, health and social care professionals to raise awareness of Carers.
We are supporting organisations to identify Carers and Young Carers and offer the best support possible. Contact Nottinghamshire Carers Association on firstname.lastname@example.org
Nottinghamshire Carers Hub
Carers Trust East Midlands provides timely, personalised information and support for Carers via the Nottinghamshire Carers Hub to make caring for a loved one easier.
Contact Nottinghamshire Carers Hub on:
0115 824 8824 Lines are open Monday to Friday, 9am until 5pm You can speak to an experienced support worker who will provide a personalised service that meets your individual needs.
Nottinghamshire County Council support for Carers
Where else can you be Seen and Treated?
Please remember the Urgent Care Centre in Nottingham is funded and supported by all the Nottingham GPs and is available to all patients for urgent non-life threatening conditions. Call them on 0115 883 8500 or visit Nottingham Urgent Care Centre website for more information. The Urgent Care Centre is open every day of the year including weekends and bank holidays between 7 am and 9 pm. You do not need an appointment, just walk in. There are also many conditions that can be treated by pharmacies. Ask your local pharmacist for advice.
Visit www.nhs.uk/choosewell for more information on choosing the right NHS service for you.
Visit https://www.nhs.uk/conditions/ which provides a Health A-Z guide to treatment and conditions.
Visit ' Get medical help near you ' to answer questions about your symptoms and depending on the situation you'll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
Due to the unprecedented demand of prescription requests, below will be the new turnover times for prescriptions until further notice. We do apologise for the inconvenience this may cause.
Handed in before 12:30pm - 72 hours (3 working days)
Handed in after 12:30pm - 96 hours (4 working days)
Friendly reminder of our policy for urgent prescriptions:
Urgent prescription requests handed in to the surgery BEFORE 12:30pm will be processed and ready to collect after 6pm. If you do not want this to go to your nominated pharmacy, please clarify this with the receptionist.
Urgent prescription requests handed in to the surgery AFTER 12:30pm will be processed and ready to collect after 6pm the NEXT working day.
The GPs have requested that where possible a reason is given to why the medication is urgent for monitoring purposes.
(Site updated 24/11/2020)