This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Latest News

Highcroft Surgery News

We are delighted to inform you that we have now employed  a full time Practice Nurse to our team. Keeley Wood is an experienced nurse who joined us in December 2016.

Flu Vaccine

    • So far we’ve given over 2,000 flu vaccines

    • There are still many of you who are entitled to have the free flu jab on the NHS. The flu jabs keeps you well and stops the spread of flu in Arnold.

    • We’re continuing to put on clinics at a range of times so please give us a call to book yours and remind your family and friends

Appointment System

Over the last few months, many of you have asked about the changes in our appointment system.

Why do you need to be put down for a phone call first? Why do you need to tell the receptionist what’s wrong?

The reason for working the way we do is to care for as many people as possible each day.

By telling reception what your problem is, they can pass the information on to our doctors. They review the information you’ve given us and they can assess who you need to see, or whether help can be given over the phone.

Reception can also book you in quickly with a nurse or ANP for certain defined conditions like chest infections, without needing a phone call. If there’s any doubt, the information will go to a doctor to review.

If we need to see you, our receptionists will text or call you with an appointment time. If we don’t do that, a doctor will call you, usually within a few hours of your telephone appointment time. It saves you having to wait in the waiting room.

Routine review appointments can be made in allocated clinics.

We are also increasing the number of appointments we’re offering each day by appointing more staff and using locum doctors when we anticipate increased demand.

One of our current nurses, Jo Balchin, has now completed a course to become an independent prescriber. This will equip her to see more patients independently, with support from doctors as needed.

While we endeavour to help everyone, there is a safe limit to the number of patients who can be seen each day.

The Urgent Care Centre in Nottingham is funded and supported by all the Nottingham GPs and is available to all patients for urgent non-life threatening conditions. Call them on 0115 883 8500 for more info. There are also many conditions that can be treated by pharmacies.


Phone Update

We’ve been increasing the number of staff answering the phones, particularly at the busiest times. We hope you generally find waiting times are coming down.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website