Welcome to Highcroft Surgery
With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.
To really make the most of our online services, register for SystmOnline at reception to order prescriptions and book appointments online.
Flu is an unpredictable virus that can cause mild or unpleasant illness in most people. It can cause severe illness and even death among vulnerable groups including older people, pregnant women and people with an underlying health condition.
Certain people are more likely to develop potentially serious complications of flu, such as bronchitis and pneumonia. These people are advised to have a flu jab each year.
For otherwise healthy people, flu can be very unpleasant. Most people will recover from flu within a week or two.
People who should have a flu jab
The injected flu vaccine is offered free of charge on the NHS to people who are at risk. This is to ensure they are protected against catching flu and developing serious complications.
You are eligible to receive a free flu jab if you:
- are 65 years of age or over
- are pregnant
- have certain medical conditions such as asthma, chronic heart disease, chronic liver disease, diabetes, a weakened immune system and many other chronic conditions
- are living in a long-stay residential care home or other long-stay care facility
- receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
- are a front-line health and social care worker (It is your employer’s responsibility to arrange vaccination for you)
Please arrange to call the surgery to see whether you are eligible for a flu vaccination and to book in with us if you are.
Highcroft Surgery News
We are delighted to let our patients know that we have appointed Dr Kate Metcalfe who will be joining our practice in January 2018.
Surgery Closure over the Christmas and New Year Break
Please be advised that the surgery will be closed over Christmas and New Years on the following dates: -
Monday 25th December 2017 - all day
Tuesday 26th December 2017 - all day
We open as normal on Wednesday 27th December through to Friday 29th December. On these three days we will run a Same Day Access Clinic each day for those wishing to be seen on the day. Please be advised that you will need to attend the surgery between 08:00 and 10:30am and check in at the reception desk. This clinic is a sit and wait one and patients will be seen in order of clinical priority as decided by the clinicians on the day.
We are also closed on the following date: -
Monday 1st January 2018 - all day
We open as normal on Tuesday 2nd January 2018.
Should you require medical assistance on the days we are closed, please either call the usual surgery number and your call will be diverted to the out-of-hours service or call NHS 111. There is also the option of attending the Urgent Care Centre who may be able to advise.
If you have an emergency such as chest pain, severe shortness of breath or the patient is unconscious, please dial 999.
We seem to be experiencing technical difficulties with our telephones. If you find that when you call through to the surgery and your call is answered but there is no apparent conversation started between you and the call handler then, she cannot hear you. I would advise you end the call and try calling us back. Our IT department are aware of the problem and are looking into this for us. Many thanks for your patience in this matter.
Same Day Clinic
Following a review of our appointment system, on Monday 12th June we started a Same Day Clinic on Mondays, Tuesdays and Fridays between 08:00-10:30hrs for urgent non-life-threatening problems that need treatment on the same day. We hope this system will allow us to meet patient needs. Appointments are not needed for this clinic, just walk in where the clinic will provide you with sit and wait access to assessment, advice and treatment of an urgent health problem.
On arrival at the surgery, patients are asked to kindly present to the reception desk where you will provide the receptionist with your name, date of birth and address as well as a brief history of your presenting urgent problem. This information is needed in order for the clinical team to decide who will need clinical priority. If you wish for your information to remain private, there is a private side room you can go into. Please note there may be a queue of patients waiting to check-in so; your patience is greatly appreciated.
Depending on your health problem, you will be seen by a GP, Advanced Nurse Practitioner or Practice Nurse.
The clinic is not able to offer assessment and treatment and is not appropriate for the following health conditions: -
- Suspected broken bones - we have no x-ray facilities.
- Routine / on going health issues e.g. blood tests / suture removal / health follow-up - please arrange a routine advance appointment with GP / nurse of choice for these.
- Dental problems - please visit your dentist who will be able to advise and treat the problem.
- Emergencies such as chest pain, severe shortness of breath or loss of consciousness - please dial 999 in the first instance.
Please remember there are other options to consider if your health problem is minor and you are not able to pop down to us between the above stated times. Pharmacy First are able to treat conditions ranging from earache to vaginal thrush and you do not need to make an appointment to join and access this service. There is also the option of calling NHS 111 (free phone line) where you can speak to a trained advisor who can then direct you to the best medical care.
To enable this service we are offering to run effectively, we will only be able to discuss and treat one problem.
Routine face to face or a telephone consultation appointment with a GP or ANP can be booked up to 6 weeks in advance as usual. Telephone lines open at 08:00 from Monday to Friday. GP appointments are also available to book on-line. Please visit appointments section of our website for more information.
Where else can you be seen and treated?
Please remember the Urgent Care Centre in Nottingham is funded and supported by all the Nottingham GPs and is available to all patients for urgent non-life threatening conditions. Call them on 0115 883 8500 or visit www.nottinghamcity.nhs.uk/your-services/urgent-care-centre.html for more information. You do not need an appointment, just walk in. There are also many conditions that can be treated by pharmacies. Ask your local pharmacist for advice.
Visit www.nhs.uk/choosewell for more information on choosing the right NHS service for you.
Please note prescription changes from 29th May 2017
Please note that from the week commencing 29th May 2017 any prescription request put in before 12 o'clock will be ready within 48 hours. Any request put in after 12 o'clock will be ready within 72 hours. Thank you.
We have been increasing the number of staff answering the phones, particularly at our busiest times. We hope you generally find waiting times are coming down.
However due to circumstances beyond our control, we’re aware that some of you were having problems getting through on the main line.
We have now had our final phone upgrade. Everyone should now be able to call us on our main number - 0115 883 2330. We apologise for all the problems we've had and believe this is now at an end.
(Site updated 17/01/2018)