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Welcome to Highcroft Surgery

With this website we aim to help you find all the information you need at the click of a mouse. We use it to keep you updated on practice developments and news such as results of patient surveys, health campaigns and new services.

To really make the most of our online services, register for SystmOnline at reception to order prescriptions and book appointments online.

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Highcroft Surgery News

We are pleased to welcome Mrs Emma Rowe as our new Practice Business Manager. She will join us from 14th November.

New NHS.uk social care guide

Patients who need help with day-to-day living because of illness or disability can now get information and support online. There is new guide to social care on the NHS website that contains information for people who might need social care, their families and carers.

Visit the Social Care and Support guide 

Extra evening and weekend appointments now available in local area

See the source image

Did you know you can now book routine GP and Nurse appointments in the evenings, at weekends and over bank holidays in your local area?  Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact Highcroft surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

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Online prescription requests 

Please note we currently have an issue with the online prescription request service. When you have requested your prescription, it will inform you it will be ready to collect in 3 weeks. This is currently being investigated, any prescription ordered online will be ready for collection in the usual time frame ("any prescription request put in before 12 o'clock will be ready within 48 hours. Any request put in after 12 o'clock will be ready within 72 hours")

Time to Book in for Your Flu Jab!!

Flu is an unpredictable virus that can cause mild illness in most people.  It can cause severe illness and even death among vulnerable groups including older people, pregnant women and people with an underlying health condition.  These people are advised to have a flu vaccine each year.

For otherwise healthy people flu can be very unpleasant, however most people will recover from flu within a week or two.

People who should have a flu vaccine

The injected flu vaccine is offered free of charge on the NHS to people who are at risk. This is to help protect them against catching flu and developing serious complications.

You should have the flu vaccine if you: 

  • are 65 years of age or over   
  • are pregnant 
  • have certain medical conditions 
  • are living in a long-stay residential care home or other long-stay care facility 
  • receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill 

Frontline health and social care workers are also eligible to receive the flu vaccine. It is your employer's responsibility to arrange and pay for this vaccine.

Flu vaccine for children

The flu vaccine is free on the NHS for:

  • children over the age of 6 months with a long-term health condition
  • children aged 2 and 3 on August 31 2018 – that is, born between September 1 2014 and August 31 2016
  • children in reception class and school years 1, 2, 3, 4 and 5

Children aged between 6 months and 2 years of age who are eligible for the flu vaccine will receive an injected flu vaccine.

Children eligible for the flu vaccine aged between 2 and 17 will usually have the flu vaccine nasal spray.

65s and over and the flu vaccine

You are eligible for the flu vaccine this year (2018/19) if you are aged 65 and over on March 31 2019 – that is, you were born on or before March 31 1954. So, if you are currently 64 but will be 65 on March 31 2019, you do qualify.

Pregnant women and the flu vaccine

If you're pregnant, you're advised to have the injectable flu vaccine, regardless of the stage of pregnancy you've reached.  That's because there's strong evidence to suggest pregnant women have an increased risk of developing complications if they get flu.

If you're pregnant, you will benefit from the flu vaccine because:

  • it reduces your chance of getting serious complications of flu, such as pneumonia, particularly in the later stages of pregnancy
  • it reduces your risk of having a miscarriage, or your baby being born prematurely or with a low birthweight because of flu
  • it will help protect your baby as they will continue to have some immunity to flu for the first few months of their life

It's safe to have the flu vaccine at any stage of pregnancy from conception onwards. Talk to your GP, midwife or pharmacist if you want more information.

Flu vaccine for people with medical conditions

The injected flu vaccine is offered free of charge on the NHS to anyone with a serious long-term health condition, including:  

  • chronic (long-term) respiratory diseases, such as asthma (which requires an inhaled or tablet steroid treatment, or has led to hospital admission in the past), chronic obstructive pulmonary disease (COPD), emphysema or bronchitis 
  • chronic heart disease, such as heart failure 
  • chronic kidney disease  
  • chronic liver disease, such as hepatitis 
  • chronic neurological conditions, such as Parkinson's disease, motor neurone disease or multiple sclerosis (MS).  
  • diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed 
  • a weakened immune system as the result of conditions such as HIV or AIDS, or medication such as steroid tablets or chemotherapy
  • being seriously overweight (BMI of 40 or above)

This list of conditions isn't definitive. It's always an issue of clinical judgement.

Flu vaccine for health and social care workers

Outbreaks of flu can occur in health and social care settings, and, because flu is so contagious, staff, patients and residents are all at risk of infection.  If you're a frontline health and social care worker, you are eligible for an NHS flu vaccine to protect yourself, your colleagues and other members of the community.  It is your employer's responsibility to arrange vaccination for you. So, if you are an NHS-employed frontline healthcare worker, the NHS will pay for your vaccination. If you are a social care worker, your employer should pay for vaccination.

In the case of health and social care workers employed by private companies, those companies will arrange and pay for the vaccinations.

Flu vaccine for carers

If you are the main carer for someone who is elderly or disabled, speak to Reception about having a flu vaccine along with the person you care for.

Types of flu vaccine available

This year (2018) there are 3 different types of flu vaccine:

  • a live quadrivalent vaccine (which protects against 4 strains of flu), given as a nasal.  This is for children and young people aged 2 to 17 years eligible for the flu vaccine
  • a quadrivalent injected vaccine. This is for adults aged 18 and over but below the age of 65 who are at increased risk from flu because of a long-term health condition and for children 6 months and above in an eligible group who cannot receive the live vaccine
  • an adjuvanted injected vaccine. This is for people aged 65 and over

If your child is aged between 6 months and 2 years old and is in a high-risk group for flu, they will be offered an injected flu vaccine as the nasal spray is not licensed for children under 2.

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Same Day 'Sit & Wait' Clinic.....

Following a review of our appointment system, on Monday 12th June we started a Same Day 'Sit & Wait' Clinic on Mondays, Tuesdays and Fridays between 08:00-10:30hrs for urgent non-life-threatening problems that need treatment on the same day. We hope this system will allow us to meet patient needs.  Appointments are not needed for this clinic, just walk in where the clinic will provide you with sit and wait access to assessment, advice and treatment of an urgent health problem.

On arrival at the surgery, patients are asked to kindly present to the reception desk where you will provide the receptionist with your name, date of birth and address as well as a brief history of your presenting urgent problem.  This information is needed in order for the clinical team to decide who will need clinical priority.  If you wish for your information to remain private, there is a private side room you can go into.  Please note there may be a queue of patients waiting to check-in so; your patience is greatly appreciated. 

Depending on your health problem, you will be seen by a GP, Advanced Nurse Practitioner or Practice Nurse.

The clinic is not able to offer assessment and treatment and is not appropriate for the following health conditions: -

  • Suspected broken bones - we have no x-ray facilities.
  • Routine / on going health issues e.g. blood tests / suture removal / health follow-up - please arrange a routine advance appointment with GP / nurse of choice for these.
  • Dental problems - please visit your dentist who will be able to advise and treat the problem.
  • Emergencies such as chest pain, severe shortness of breath or loss of consciousness - please dial 999 in the first instance.

Please remember there are other options to consider if your health problem is minor and you are not able to pop down to us between the above stated times.  Pharmacy First are able to treat conditions ranging from earache to vaginal thrush and you do not need to make an appointment to join and access this service.  There is also the option of calling NHS 111 (free phone line) where you can speak to a trained advisor who can then direct you to the best medical care. 

To enable this service run effectively, we will only be able to discuss and treat one problem.

When all is running well, the average waiting time is 30 – 45 minutes and of course some people will wait no time at all. However, when there have been patients with complex issues, the Same Day 'Sit & Wait' Clinic can run late.

Routine face to face or a telephone consultation appointment with a GP or ANP can be booked up to 6 weeks in advance as usual. Telephone lines open at 08:00 from Monday to Friday. GP appointments are also available to book on-line. Please visit appointments section for more information.

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Where else can you be Seen and Treated?

Please remember the Urgent Care Centre in Nottingham is funded and supported by all the Nottingham GPs and is available to all patients for urgent non-life threatening conditions.  Call them on 0115 883 8500 or visit Nottingham Urgent Care Centre website for more information. The Urgent Care Centre is open every day of the year including weekends and bank holidays between 7 am and 9 pm. You do not need an appointment, just walk in. The Urgent Care Centre aims to see 98% of people attending the service within 4 hours. There are also many conditions that can be treated by pharmacies. Ask your local pharmacist for advice.

Visit www.nhs.uk/choosewell for more information on choosing the right NHS service for you.

Visit https://www.nhs.uk/conditions/ which provides a Health A-Z guide to treatment and conditions.

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Prescription Changes

Please note that from the week commencing 29th May 2017 any prescription request put in before 12 o'clock will be ready within 48 hours. Any request put in after 12 o'clock will be ready within 72 hours. Thank you. 

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Phone Update

We have been increasing the number of staff answering the phones, particularly at our busiest times. We hope you generally find waiting times are coming down.

However due to circumstances beyond our control, we’re aware that some of you were having problems getting through on the main line.

We have now had our final phone upgrade. Everyone should now be able to call us on our main number - 0115 883 2330. We apologise for all the problems we've had and believe this is now at an end. 


(Site updated 10/11/2018)
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